Step-By-Step Leak Diagnosis Request Form


Step-By-Step Leak Diagnosis Request Form and Authorization

  • This service is for detailed leak diagnosis only. This service call will not include any sort of cleaning of your pond or filters. Schedule a CLEANOUT if you wish to have the pond cleaned. This form does not authorize PondScape to perform any REPAIRS that would incur charges beyond the initial diagnosis charges as described on this form. 

Terms and Conditions

  • Your water feature must be filled with water to capacity in order for us to diagnose leaks. If this is not possible, please make a note of it in the general description field below.
  • IMPORTANT: It may be difficult to diagnose ALL leaks or problems within one service call. We may find and fix a leak or multiple leaks but there may be several other leak points or factors that could be unnoticeable until the first problem(s) are fixed. These issues will require a separate visit and separate fees. Each visit will be charged a base service fee (along with any additional man hours as listed below).
  • We will communicate via email with you between each visit before charging for the next visit. There will be no surprise charges.
  • If a leak point is discovered that requires work over the prepaid amount, a detailed estimate will first be provided and will require the customer's approval before work will commence. See payment terms below.
  • If a leak point is discovered and can be quickly repaired, our crews will do so while on site at no additional cost.
  • Warranty issues cover materials only. Manufacturer warranties do not cover the cost of labor, service call fees or shipping and will be billed accordingly.
  • We do not guarantee any work performed on ANY water feature unless we installed the entire system.
  • It is the customer’s responsibility to have any needed pond supplies sitting near the pond in plain view for our crews to use upon arrival. Our crews may decline to use certain supplies that were not purchased from PondScape or any supplies they feel uncomfortable using. In this situation, customer allows PondScape to use products of our choice and bill accordingly unless otherwise specified on this form.
  • Although our crews are extremely cautious while handling your fish and livestock, PondScape, its employees and any affiliates will not be held responsible for any death or disease, including parasites within your pond or fish as well as any damage to the surrounding landscape. We will take every precaution possible to insure the safety of your fish and pond.
  • Customer authorizes PondScape to charge the base service call fee (listed blow) to your credit card if this service is canceled by the customer and not rescheduled within 7 days. This fee is also applied if our crews arrive to find the area inaccessible or no usable water outlet / electrical outlet, or if there is a leaf cover net installed.
  • Our crews will not call before service. You will receive a notification by email with a date for the service. Schedules are created every Friday for service requests received the week prior. Service dates are tentative and not guaranteed due to weather, scheduling situations and other unforeseen factors. We will email and attempt to call to reschedule the earliest date possible if we are forced to cancel your service date. You will not be sent to the back of the list. For call-ahead or special scheduling, see notes under payment section.

Payment and billing information

  • If further work is needed, an estimate will be generated and will require full payment to secure a scheduled service date for jobs under $5000. 
  • For jobs over $5000, a 50% deposit is required to secure a start date.  A valid credit card must be kept on file until completion of job and account paid in full. After servicing your pond, the balance is due on the day of completion determined by our crews. You may pay by check on the completion date or your credit card will be charged that day.
  • Signing this form signifies that signer is the property owner or is authorized to make decisions for the property owner. The signer of this form gives his/her personal guarantee to pay all charges incurred with this service call including but not limited to finance charges of 2% monthly or $5 (whichever is greater), collections by a court of law as well as any fees charged by our outside collection agency.

I understand PondScape's SERVICE CALL fee includes travel time and the first hour of labor PER EACH VISIT as follows: LOCAL SERVICE AREA= $199, LOCAL PLUS $299, EXTENDED AREA= $499. For Florida residents: LOCAL SERVICE AREA $299, LOCAL PLUS $425, EXTENDED EAST or WEST AREA +499, EXTENDED FAR SOUTH AREA +$799. Each additional man hour of labor is $75. To view or better understand service areas on a map, please visit

Do you require special scheduling? $199 additional charge. Select YES if you must be on site during the job and require a set time / date.


Please fill out credit card information here. Jobs will not be scheduled without a valid credit card number. VISA, MC, Discover will need the 3 digit  cvv code on the back of the card. American Express uses the 4 digit code on the front. 

Please electronically sign this form below.

Leave this empty:

Signature arrow sign here

Signature Certificate
Document name: Step-By-Step Leak Diagnosis Request Form
lock iconUnique Document ID: 0f1d036dc3202b7e082b5ce869877bf4cb2981a6
February 28, 2019 10:11 am EDTStep-By-Step Leak Diagnosis Request Form Uploaded by PondScape Support - IP