Service Call Request Form


What IS a "Service Call" ?

  • This form is used for any visit to your property that is not specific to Spring Cleanouts, Fall Prep or Winter Shutdown services or Leak Diagnosis. This service call will not include any sort of cleaning of your pond or filters.  For detailed leak repairs, please use the "Step-by-Step Leak Diagnosis Form".

Select General Service Call if you were not yet provided an estimate or invoice. To authorize an estimate or invoice SELECT AUTHORIZE and fill in the text box with the ESTIMATE NUMBER OR INVOICE #.


Terms and Conditions

  • If we are diagnosing leaks: It may be difficult to diagnose ALL leaks or problems within one service call. We may find and fix a leak or multiple leaks but there may be several other leak points or factors that could be unnoticeable until the first problem(s) are fixed. These issues will require a separate service call and separate fees. Use the "Step by Step Leak Diagnosis Form" rather than this general form.
  • Warranty issues cover materials only. Manufacturer warranties do not cover the cost of labor, service call fees or shipping and will be billed accordingly.
  • We do not guarantee any work performed on ANY water feature unless we installed the entire system.
  • It is the customer’s responsibility to have any needed pond supplies sitting near the pond in plain view for our crews to use upon arrival. Our crews may decline to use certain supplies that were not purchased from PondScape or any supplies they feel uncomfortable using. In this situation, customer allows PondScape to use products of our choice and bill accordingly unless otherwise specified on this form.
  • Although our crews are extremely cautious while handling your fish and livestock, PondScape, its employees and any affiliates will not be held responsible for any death or disease, including parasites within your pond or fish as well as any damage to the surrounding landscape. We will take every precaution possible to insure the safety of your fish and pond.
  • For tear-out, removal or demolition work, your invoiced amount is NOT final or flat rate. Should the time allowed and specified on your invoice be exceeded for this type of work, PondScape charges $1000 per day with a minimum charge of $500 per half day for excess work caused by unforeseen circumstances and the customer agrees to this charge. PondScape shall notify the customer immediately if this occurs and the customer must approve the continuance at this rate.
  •  PondScape will not haul away materials free of charge. PondScape charges $750 for each trailer/truck-load of biodegradable, disposable products. Minimum charge is $400. Customer may request this service during or immediately after construction. Otherwise, our crews will leave such materials on property for customer disposal. We will not utilize our equipment to relocate disposal materials excessive distances that would decrease time productivity on your job. 
  • Customer authorizes PondScape to charge the base service call +tx (as listed below) to your credit card if this service is canceled by the customer and not rescheduled within 7 days. This fee is also applied if our crews arrive to find the area inaccessible or no usable water outlet / electrical outlet, or if there is a leaf cover net installed. Prepaid electronic items, plumbing items, liners, cut materials and special orders are not returnable or refundable, even if canceled. In this instance, the prepaid product will become property of the customer subject to fair and applicable shipping charges.
  • Our crews will not call before service. You will receive a notification by email with a date for the service. Schedules are created every Friday for service requests received the week prior. Service dates are tentative and not guaranteed due to weather, scheduling situations and other unforeseen factors. We will email and attempt to call to reschedule the earliest date possible if we are forced to cancel your service date. You will not be sent to the back of the list. For call-ahead or special scheduling, see notes under payment section. 
    Payment and billing information
  • An invoice will be generated and will require full prepayment to secure a scheduled service date for jobs under $2500. A contract is prepared for jobs over this amount. If this is a simple diagnosis visit billed at the base service call fee, an estimate/invoice will be prepared for any work over the initial diagnosis that may be performed and a separated form/contract will need completed.
  • Signing this form signifies that signer is the property owner or is authorized to make decisions for the property owner. The signer of this form gives his/her personal guarantee to pay all charges incurred with this service call including but not limited to finance charges of 2% monthly or $5 (whichever is greater), collections by a court of law as well as any fees charged by our outside collection agency.

I understand PondScape's SERVICE CALL fee includes travel time and the first hour of labor PER EACH VISIT as follows: LOCAL SERVICE AREA= $199, LOCAL PLUS $299, EXTENDED AREA= $499. For Florida residents: LOCAL SERVICE AREA $299, LOCAL PLUS $399, EXTENDED EAST or WEST AREA +499, EXTENDED FAR SOUTH AREA +$650. Each additional man hour of labor is $75. To view or better understand service areas on a map, please visit

Do you require special scheduling? $199 additional charge. Select YES if you must be on site during the job and require a set time / date.


Please fill out credit card information here. Jobs will not be scheduled without a valid credit card number. VISA, MC, Discover will need the 3 digit  cvv code on the back of the card. American Express uses the 4 digit code on the front. 

Please electronically sign this form below.

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Signature Certificate
Document name: Service Call Request Form
lock iconUnique Document ID: 2ee0133103dac2a385d34fd963bcbdb9f4b13b83
October 27, 2016 1:34 pm EDTService Call Request Form Uploaded by PondScape Support - IP