Spring Clean Out Request Form


Services Performed during your Spring Cleanout :

  • Drain and power wash pond- Remove fish and frogs to holding bins- Manually remove debris- Check pumps- Rinse any salvageable filter pads or replace- Clean off any light fixtures- Attempt to replace fallen rocks and gravel & cover any exposed liner with existing gravel- Refill partially, dechlorinate and reintroduce fish and frogs- Cut back any overgrown aquatic plants- Install any add on items listed below- Muck vacuum when applicable.

Things we DO NOT do during your Cleanout :

  • We cannot diagnose leak issues during your cleanout. The system must be operating with full water level to diagnose leaks. These issues will require a separate service call.
  • We do not haul away old materials. Any cover netting will be left onsite. We will remove debris, sludge and muck from your pond and dispose of up to 15 gallons of volume at no charge. Any excess will be left on site in heavy duty garbage bags for the customer to dispose of properly. We charge $400 minimum disposal fee for each half trailer load of biodegradable waste. Requires customer approval.
  • We do not replace light bulbs. PondScape only installs sealed/potted LED high quality fixtures. If your lights were purchased from us and are defective under warranty, the light will be covered free of charge if replaced during the cleanout. Most light fixtures still utilizing old halogen replaceable bulbs are outdated and not cost effective for the labor and cost of new bulbs. We highly recommend having new light fixtures upgraded and installed during your cleanout to help minimize labor costs of replacing the fixtures mid-season.

Terms and Conditions

  •  To help keep your cost down, we will not wait around for your pond to fill. It will be dechlorinated for the total water volume and filled to a safe but temporary level for your fish. Customer must top-off the pond and plug in any pumps and filters to ensure fish health. 
  • We do not guarantee any work performed on ANY water feature unless we installed the entire system.
  • It is the customer’s responsibility to have any needed pond supplies sitting near the pond in plain view for our crews to use upon arrival. Our crews may decline to use certain supplies that were not purchased from PondScape or any supplies they feel uncomfortable using. In this situation, customer allows PondScape to use products of our choice and bill accordingly unless otherwise specified on this form.
  • Although our crews are extremely cautious while handling your fish and livestock, PondScape, its employees and any affiliates will not be held responsible for any death or disease, including parasites within your pond or fish as well as any damage to the surrounding landscape. We will take every precaution possible to insure the safety of your fish and pond.
  •  PREPAID cleanout charges are NON-REFUNDABLE even if cancelled. 
  •  No work will be performed if the area is inaccessible or no usable water outlet / electrical outlet, or if there is a leaf cover net installed. The base fee of $150tx plus any applicable travel time will be charged in addition to the original payment once rescheduled. 
  • Our crews will not call before service. You will receive a notification by email with a date for the service. Schedules are created every Friday for service requests received the week prior. Service dates are tentative and not guaranteed due to weather, scheduling situations and other unforeseen factors. We will email and attempt to call to reschedule the earliest date possible if we are forced to cancel your service date. You will not be sent to the back of the list. For call-ahead or special scheduling, see notes under payment section.

  • Your credit card will immediately be charged the full cleanout price (as well as travel charges if applicable) and any other preordered services or products shown on this form. A second charge will be placed on your card after the job is completed for any other supplies used (only with your authorization). A detailed invoice will be emailed to you. Skimmer filter pads (up to 1) and dechlorinator are included FREE.
  • Prepaid cleanouts are pre-qualified by PondScape based on expected costs from previous season. We will contact you if we expect the labor portion of your cleanout to exceed these prices: up to 8’x11’x2’d pond= $299, up to 11’x16’x2’d pond= $499, up to 16’x21’x3’d pond= $799. Larger sizes and new customers will be custom quoted before charging your credit card.
  • Signing this form signifies that signer is the property owner or is authorized to make decisions for the property owner. The signer of this form gives his/her personal guarantee to pay all charges incurred with this service including but not limited to finance charges of 2% monthly or $5 (whichever is greater), collections by a court of law as well as any fees charged by an outside collection agency.


I understand PondScape's billing for this service is based on pond size and travel time: LOCAL SERVICE AREA up to 8’x11’x2’d pond= $299, up to 11’x16’x2’d pond= $499, up to 16’x21’x3’d pond= $799 . I also understand that these prices are for LOCAL SERVICE AREA only and additional travel charges will be added to the following service areas: LOCAL PLUS +$149, EXTENDED AREA +$299. For Florida residents: LOCAL PLUS $299, EXTENDED EAST or WEST AREA +399, EXTENDED FAR SOUTH AREA +$550. To view or better understand service areas on a map, please visit PondScapeonline.com/local

Do you require water to be hauled in? $550 charge. This fee covers the cost of the water, truck delivery, special scheduling changes needed and other associated costs. This fee is non-deductible for any service that requires water to be trucked in regardless of the water supply company used.

Do you require special scheduling? Select YES if you must be on site during the job and require a set time / date.

Do you have an Ion Generator?


Please contact me with a FREE quote to install any of the following during my Cleanout for SIGNIFICANT savings compared to in-season pricing:



Please fill out credit card information here. Jobs will not be scheduled without a valid credit card number. VISA, MC, Discover will need the 3 digit  cvv code on the back of the card. American Express uses the 4 digit code on the front. 

Please electronically sign this form below.

Leave this empty:

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Signature Certificate
Document name: Spring Clean Out Request Form
lock iconUnique Document ID: 806a58186813dd4475564bc57d39357682884e84
Timestamp Audit
February 10, 2017 11:44 am EDTSpring Clean Out Request Form Uploaded by PondScape Support - support@pondscapeonline.com IP