Winter Shutdown Request Form


What IS a "Winter Shut Down" ?

  • The basic winter shut down is charged as a flat rate with no hourly labor fees. A PondScape technician will come to your house and perform the following procedures: Disconnect your pump and check valve, allowing the water from your waterfall box to back flow and drain from the plumbing lines into the pond. We will remove 1 pump and check valve from the water and place nearby the pond for the customer to store in a frost-free location for the winter. We will also install a floating deicer/heater and winter aeration system in the pond. 

Terms and Conditions

  • During winterizing, PondScape will not remove skimmer debris nets. PondScape will not remove filter pads, lava rock, or bio- media or any plants. These are handled during spring start-up.
  • Warranty issues cover materials only. Manufacturer warranties do not cover the cost of labor, service call fees or shipping.
  • We do not guarantee any work performed on ANY water feature unless we installed the entire system.
  • It is the customer’s responsibility to have any needed pond supplies sitting near the pond in plain view for our crews to use upon arrival. Return service fees are charged as a base service charge as shown below.
  • Our crews may decline to use certain supplies that were not purchased from PondScape or any supplies they feel uncomfortable using. In this situation, customer allows PondScape to use products listed below based on pond sizing to complete the job and charge the credit card accordingly unless otherwise specified on this form.
  • PondScape will not diagnose or repair leaks when winterizing.
  • PondScape will automatically bill you for any extension cords or adapters needed to complete the winterization. These are very inexpensive products that are rarely needed.
  • KEEP YOUR POND FILLED AND RUNNING until we get there. If our crews arrive and the pond is already shut down, your prepayment will not be refunded.
  • It is the customer’s responsibility to be sure the electric supply is properly installed to code with approved GFCI breakers and appropriate wiring for the specified electric draw.
  • Although our crews are extremely cautious while handling your fish and livestock, PondScape, its employees and any affiliates will not be held responsible for any death or disease, including parasites within your pond or fish as well as any damage to the surrounding landscape. We will take every precaution possible to insure the safety of your fish and pond.
  • Our crews will not call before service. You will receive a notification by email with a date for the service. Schedules are created every Friday for service requests received the week prior. Service dates are tentative and not guaranteed due to weather, scheduling situations and other unforeseen factors. We will email and attempt to call to reschedule the earliest date possible if we are forced to cancel your service date. You will not be sent to the back of the list. For call-ahead or special scheduling, see notes under payment section.
  • The product cost of any typical cover nets used for fall cover netting is included in the prices below. Dome style nets are billed separately only if authorized by customer.

Payment and billing information

  • Upon submitting this form, your credit card will be immediately charged to secure a scheduled service date. A valid credit card must be kept on file until completion of job.
  • Signing this form signifies that signer is the property owner or is authorized to make decisions for the property owner. The signer of this form gives his/her personal guarantee to pay all charges incurred with this service call including but not limited to finance charges of 2% monthly or $5 (whichever is greater), collections by a court of law as well as any fees charged by our outside collection agency.


Do you require special scheduling? $150 additional charge. Select YES if you must be on site during the job and require a set time / date.

Choose ONE of the following

All ponds require a heater/de-icer

All ponds require a winter circulation pump /aerator

Do you already have a Pond Cover Net installed?

A LA CARTE SERVICE FEES (select NO if you are not sure)

How many pumps are in your water feature that need removed for the winter?

Do you have a pressure filter?

Do you have a separate Ultraviolet Clarifier ?

Do you have an Ion Generator?


Please fill out credit card information here. Jobs will not be scheduled without a valid credit card number. VISA, MC, Discover will need the 3 digit  cvv code on the back of the card. American Express uses the 4 digit code on the front. 

Please electronically sign this form below.

Leave this empty:

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Signature Certificate
Document name: Winter Shutdown Request Form
lock iconUnique Document ID: 08011135d68ba7df062ff15e4bda342f210fb43c
October 27, 2016 1:38 pm ESTWinter Shutdown Request Form Uploaded by PondScape Support - IP